We have found that email based support is popular. But email does have limitations … so we’ve broadened the options available
OurLocality ChatGPT Helper
This AI helper is useful if you don’t mind signing up to chatGTP
That chat is tailored for our multisite - you don't need a paid plan to use it ;-)OurLocality Email-based Support
If you’d prefer interacting with a real person with email support, you will need a Paid Plan.
Email support is on a best efforts basis 10am-4pm but only available on weekends, high days or holidays at discretion. You'll never have to wait more than 24 hours for a reply.OurLocality Help from Delphic
On this page you there’s a new chat box – to interact with a real person (if they are not busy) or Apollo / Delphic who has been trained by ourlocality ↷
If you use uBlock or similar Adblocking (or we're offline) you won't see the widget but you can try the link above. OurLocality PDF Handbook
We’ve been working on a simple documentation library too and adapted the popular Easy WP Guide by Anthony Hortin for our network, available as a downloadable PDF, with full table of contents.
This is good for people who don't mind wading through endless instructions, but prefer a traditional book like documentOurLocality HTML Handbook
This is available also on our documentation site (which links to Anthony’s fuller documentation), in html format.
This is good for people who prefer the ability to navigate sections rapidly using hyperlinks