Our free plan is DIY and doesn’t include email support
OurLocality PDF Handbook
We’ve adapted the Easy WP Guide by Anthony Hortin for our network, now available as a downloadable PDF, with a full table of contents.
This is good for bed time reading and will suit if don't mind wading through detailed step by step instructions
OurLocality HTML Handbook
This is available also on our documentation site (which links to Anthony’s fuller documentation), in html format.
This is good for people who prefer the ability to navigate sections rapidly using hyperlinksOurLocality ChatGPT Helper
This AI helper is better than a generic free chat agent
it is trained with the OurLocality setup in mind
ideal for more advanced users, who can articulate a fullish explanation of the problem they wish to solveEmail Support
Email support is available for paid up plan holders only or a one off donation
NB. Email support for paid plans is on a best efforts basis between 10am-4pm emailed to the correct address. Please donate first if you do not have a plan. £75 is suggested (same price as a plan).
On weekends, high days or during holidays support is at discretion. You'll generally never have to wait more than 24h for a first reply, often less. BEFORE EMAILING check you're logging into the right website property and using the correct credentials - this causes much unnecessary grief.
Email support and all the platform maintenance is provided pro bono by get the point ltd.