Our free plan is DIY and doesn’t include email support
OurLocality PDF Handbook
We’ve adapted the Easy WP Guide by Anthony Hortin for our network, now available as a downloadable PDF, with a full table of contents.
This is good for bed time reading and will suit if don't mind wading through detailed step by step instructions
OurLocality HTML Handbook
This is available also on our documentation site (which links to Anthony’s fuller documentation), in html format.
This is good for people who prefer the ability to navigate sections rapidly using hyperlinksOurLocality Helper
This AI helper is better than a generic free chat agent
as it is trained with the OurLocality setup in mind
ideal for more advanced users, who can articulate a fullish explanation of the problem they wish to solveEmail Support
Email support is for paid up plan holders only or a one off donation
NB. Email support for paid plans is on a best efforts basis between 10am-4pm emailed to the correct address. Please donate first if you do not have a plan. £75 is suggested (= price of a plan).
On weekends, high days or during holidays support is at discretion. You'll generally never have to wait more than 24h for a first reply, usually less.1
Email support and all the platform maintenance is provided pro bono by get the point ltd.OurLocality is not self-hosted WordPress, not open to plugin or theme uploads nor custom code. We’re not a commercial web agency and not ultra-cheap commodity hosting. We’re a locally managed, secure, community-first publishing platform — intentionally simple, stable, and sustainable.
- BEFORE EMAILING check you’re logging into the correct website property and using the right credentials – these 2 problems are the mosst common and cause much unnecessary grief. Second, attempt to fix the problem yourself, by resetting your password – if you’re experiencing a login issue. If it is to do with configuration or content creation, the same applies. Please try something before emailing, this will allow you to describe the problem fully, what you did and what is not working as expected. Many support requests are insufficiently detailed. ↩︎